Speakers
Heather Rommens, Lisette Scheer - ByWater Solutions
Abstract
This year, Koha is celebrating 25 years since its creation in New Zealand in January 2000. Over the years, this revolutionary ILS has given us a glimpse of the future: open-source, intuitive library software that is highly customizable for libraries and users of all types and sizes. Now the question is, how can we continue to improve upon an ILS that is so close to perfection? In this presentation, we will provide an analysis of thousands of Bywater Solutions support tickets, discussing the primary Koha features and functionalities that our partners are submitting support tickets about, as well as how those features might be improved. This insight into the Koha user experience can provide an opportunity for the Koha community to focus development and improvement in these areas, further solidifying Koha’s place in history as the world’s first, and best, open-source ILS.
Speaker Biography
Heather Rommens is a Support Advocate with ByWater Solutions, originally joining the ByWater Team as a travelling Educator in August 2023. She loves educating and empowering Koha users, and very much enjoys documentation when her schedule allows. Heather currently lives in Moscow, ID with her husband, cat, and flock of chickens.
Lisette Scheer is a Developer at ByWater Solutions who hails from the Eastern edge of Washington state, where she lives with her partner and pet rats. Lisette is especially versed in Template Toolkit notices, consortia, and interlibrary loan and she runs the Baby Devs Koha-US Special Interest Group.